At medXpress Online, we are committed to providing quality healthcare products and excellent customer service. Due to the nature of healthcare products, our return and refund policy is designed to prioritize customer safety and product integrity.

1. Return Eligibility

For safety and quality assurance reasons, we generally do not accept returns of healthcare products once they have been shipped or delivered.

However, you may be eligible for a replacement or refund if:

·         The product arrived damaged during transit.

·         The product was missing from your order.

·         The product received does not match your order confirmation.

Claims must be submitted within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

·         Opened or used products.

·         Products with broken or removed safety seals.

·         Products stored improperly after delivery.

·         Orders purchased during promotional or clearance sales (unless defective).

·         Products returned without prior authorization.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

·         Contact our customer support within 48 hours of receiving your order.

·         Provide:

o   Your order number.

o   A description of the issue.

o   Clear photographs of the package and product.

·         Our team will review your request and respond within 2–5 business days.

If approved, we may provide:

·         A replacement product.

·         A partial refund.

·         A full refund, depending on the circumstances.

4. Refund Process

Once your refund request is approved:

·         Refunds will be issued to the original payment method.

·         Processing typically takes 5–10 business days, depending on your payment provider.

·         Shipping charges are generally non-refundable unless the error was caused by medXpress Online.

5. Order Cancellations

·         Orders may be cancelled before they are processed or shipped.

·         Once an order has been dispatched, it cannot be cancelled.

6. Shipping Issues

·         medXpress Online is not responsible for delays caused by:

·         Customs inspections.

·         Severe weather conditions.

·         Courier disruptions.

·         Incorrect shipping information provided by the customer.

7. Contact Us

For return or refund requests, please contact our customer support team with:

·         Full Name

·         Email Address

·         Description of the Issue

·         Supporting Photos (if applicable)

We aim to respond to all inquiries within 1–2 business days.

Important Notice

Healthcare products should be used only as directed by a qualified healthcare professional. For customer safety, products that have been opened, used, or tampered with cannot be returned unless required by applicable law.

About Benoquin – MAC Pharma

Benoquin from MAC Pharma contains monobenzone, a topical depigmenting healthcare solution. Monobenzone is a potent depigmenting agent that permanently reduces melanin production in treated skin and may be used under specialist supervision for selected pigmentation disorders.

Product Information

Product Name: Benoquin

Generic Name: Monobenzone

Active Ingredient: Monobenzone

Dosage Form: Topical Cream

Drug Class: Depigmenting Agent

Category: Dermatology / Skin Pigmentation

Manufacturer/Brand: MAC Pharma

Prescription Status: Healthcare Solution — availability and regulatory requirements vary by jurisdiction

Key Features

• Contains monobenzone as the active ingredient.

• Designed for topical application.

• Produces depigmentation by reducing melanin production in treated skin.

• Intended for carefully selected dermatological applications.

• Should be used under qualified dermatological or healthcare professional supervision.

Common Uses

Monobenzone may be used under specialist supervision for permanent depigmentation of normally pigmented skin in individuals with extensive or widespread vitiligo, where depigmentation of remaining normally pigmented areas may be considered appropriate.

It is not a conventional skin-lightening or cosmetic product and should not be used casually for general complexion lightening.

How It Works

Monobenzone is a depigmenting agent that reduces melanin production in melanocytes. Its effect can be permanent, and pigmentation may not return after treatment is discontinued.

Recommended Use

The appropriate application method, frequency, and treatment area should be determined by a qualified dermatologist or healthcare professional.

Apply only to the areas specifically recommended by your healthcare professional. Avoid contact with the eyes, lips, mucous membranes, and unintended areas of skin.

Because depigmentation may be permanent and uneven pigmentation can occur, professional evaluation and monitoring are particularly important.

Storage Instructions

• Store according to the manufacturer's labeled requirements.

• Keep the product in its original packaging.

• Protect from excessive heat and moisture.

• Keep out of reach of children.

• Do not use after the expiration date shown on the packaging.

Important Safety Information

• For external use only.

• Monobenzone can cause permanent depigmentation.

• It may cause skin irritation, redness, dryness, burning, or other local reactions.

• Depigmentation may extend beyond the areas where the product is applied.

• Avoid unnecessary sun exposure and use appropriate broad-spectrum sun protection.

• Do not use as a general-purpose cosmetic skin-lightening product.

• Avoid contact with eyes and mucous membranes.

• Stop use and seek professional medical advice if severe irritation or significant skin reactions occur.

U.S. Regulatory Note

For a U.S.-facing website, monobenzone is not an FDA-approved cosmetic skin-lightening ingredient and should not be marketed as a general-purpose skin-whitening product.

Do not describe Benoquin as an OTC, cosmetic, or “no prescription required” healthcare solution without verifying the specific product and applicable regulatory requirements. Regulatory status, approved uses, labeling, and permitted distribution may vary by jurisdiction.

Disclaimer

The information provided on this page is intended for educational and informational purposes only and should not replace professional healthcare advice, diagnosis, or treatment. Always consult a qualified dermatologist or healthcare professional before starting, stopping, or changing any healthcare solution.

AI-Generated Image Disclaimer

Image Disclaimer: The product image displayed on this website is AI-generated for illustrative and informational purposes only. The image may differ from the actual product, including its packaging, appearance, color, labeling, tube, texture, or other physical characteristics. The actual product delivered may vary from the image shown. Always refer to the product information and labeling provided with the delivered product.