At medXpress Online, we are committed to providing quality healthcare products and excellent customer service. Due to the nature of healthcare products, our return and refund policy is designed to prioritize customer safety and product integrity.

1. Return Eligibility

For safety and quality assurance reasons, we generally do not accept returns of healthcare products once they have been shipped or delivered.

However, you may be eligible for a replacement or refund if:

·         The product arrived damaged during transit.

·         The product was missing from your order.

·         The product received does not match your order confirmation.

Claims must be submitted within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

·         Opened or used products.

·         Products with broken or removed safety seals.

·         Products stored improperly after delivery.

·         Orders purchased during promotional or clearance sales (unless defective).

·         Products returned without prior authorization.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

·         Contact our customer support within 48 hours of receiving your order.

·         Provide:

o   Your order number.

o   A description of the issue.

o   Clear photographs of the package and product.

·         Our team will review your request and respond within 2–5 business days.

If approved, we may provide:

·         A replacement product.

·         A partial refund.

·         A full refund, depending on the circumstances.

4. Refund Process

Once your refund request is approved:

·         Refunds will be issued to the original payment method.

·         Processing typically takes 5–10 business days, depending on your payment provider.

·         Shipping charges are generally non-refundable unless the error was caused by medXpress Online.

5. Order Cancellations

·         Orders may be cancelled before they are processed or shipped.

·         Once an order has been dispatched, it cannot be cancelled.

6. Shipping Issues

·         medXpress Online is not responsible for delays caused by:

·         Customs inspections.

·         Severe weather conditions.

·         Courier disruptions.

·         Incorrect shipping information provided by the customer.

7. Contact Us

For return or refund requests, please contact our customer support team with:

·         Full Name

·         Email Address

·         Description of the Issue

·         Supporting Photos (if applicable)

We aim to respond to all inquiries within 1–2 business days.

Important Notice

Healthcare products should be used only as directed by a qualified healthcare professional. For customer safety, products that have been opened, used, or tampered with cannot be returned unless required by applicable law.

About Benzac AC 5% – Galderma Ltd

Benzac AC 5% from Galderma Ltd contains benzoyl peroxide 5%, a topical healthcare solution used for the management of acne. Benzoyl peroxide helps reduce acne-associated bacteria while supporting the removal of excess oil and dead skin cells that can contribute to clogged pores.

Product Information

Product Name: Benzac AC 5%

Active Ingredient: Benzoyl Peroxide

Strength: 5%

Dosage Form: Topical Gel

Drug Class: Topical Acne Treatment / Antimicrobial Agent

Category: Dermatology / Acne & Skin Health

Manufacturer/Brand: Galderma Ltd

Prescription Status: Healthcare Solution — availability and prescription requirements may vary by jurisdiction

Key Features

• Contains benzoyl peroxide 5%.

• Helps reduce acne-associated bacteria on the skin.

• Supports the management of acne-prone skin.

• Helps remove excess oil and dead skin cells that may contribute to blocked pores.

• Provides a higher-strength topical benzoyl peroxide formulation compared with 2.5%.

Common Uses

Benzoyl peroxide may be used for:

• Acne vulgaris

• Pimples and acne-prone skin

• Helping reduce clogged pores and acne-associated bacteria

How It Works

Benzoyl peroxide has antimicrobial and keratolytic properties. It helps reduce acne-associated bacteria while promoting the removal of excess dead skin cells and helping keep pores clearer.

Recommended Use

Apply Benzac AC 5% only as directed by a qualified healthcare professional or according to the applicable product labeling.

Apply a thin layer to clean, dry acne-affected skin. Avoid contact with the eyes, lips, nostrils, mucous membranes, and broken or severely irritated skin.

Because the 5% formulation may cause irritation in some individuals, follow the recommended application frequency carefully and avoid using more product than directed.

Storage Instructions

• Store according to the manufacturer's labeled requirements.

• Keep the product in its original packaging.

• Protect from excessive heat and moisture.

• Keep out of reach of children.

• Do not use after the expiration date shown on the packaging.

Important Safety Information

• For external use only.

• Benzoyl peroxide may cause dryness, redness, peeling, burning, or irritation.

• Avoid contact with the eyes, lips, and mucous membranes.

• Limit unnecessary exposure to sunlight and use appropriate sun protection.

• Benzoyl peroxide can bleach hair and colored fabrics.

• Avoid combining with other potentially irritating topical products unless advised by a healthcare professional.

• Stop use and seek professional advice if severe irritation, swelling, blistering, or an allergic reaction occurs.

U.S. Regulatory Note

Benzoyl peroxide is an established topical ingredient for acne care, but the regulatory status and permitted claims of a specific product can vary by formulation, labeling, and jurisdiction.

For a U.S.-facing website, verify the specific Benzac AC formulation and applicable FDA requirements before making claims regarding OTC status, approved indications, or distribution.

Disclaimer

The information provided on this page is intended for educational and informational purposes only and should not replace professional healthcare advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting, stopping, or changing any healthcare solution.

AI-Generated Image Disclaimer

Image Disclaimer: The product image displayed on this website is AI-generated for illustrative and informational purposes only. The image may differ from the actual product, including its packaging, appearance, color, labeling, tube, texture, or other physical characteristics. The actual product delivered may vary from the image shown. Always refer to the product information and labeling provided with the delivered product.