At medXpress Online, we are committed to providing quality healthcare products and excellent customer service. Due to the nature of healthcare products, our return and refund policy is designed to prioritize customer safety and product integrity.

1. Return Eligibility

For safety and quality assurance reasons, we generally do not accept returns of healthcare products once they have been shipped or delivered.

However, you may be eligible for a replacement or refund if:

·         The product arrived damaged during transit.

·         The product was missing from your order.

·         The product received does not match your order confirmation.

Claims must be submitted within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

·         Opened or used products.

·         Products with broken or removed safety seals.

·         Products stored improperly after delivery.

·         Orders purchased during promotional or clearance sales (unless defective).

·         Products returned without prior authorization.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

·         Contact our customer support within 48 hours of receiving your order.

·         Provide:

o   Your order number.

o   A description of the issue.

o   Clear photographs of the package and product.

·         Our team will review your request and respond within 2–5 business days.

If approved, we may provide:

·         A replacement product.

·         A partial refund.

·         A full refund, depending on the circumstances.

4. Refund Process

Once your refund request is approved:

·         Refunds will be issued to the original payment method.

·         Processing typically takes 5–10 business days, depending on your payment provider.

·         Shipping charges are generally non-refundable unless the error was caused by medXpress Online.

5. Order Cancellations

·         Orders may be cancelled before they are processed or shipped.

·         Once an order has been dispatched, it cannot be cancelled.

6. Shipping Issues

·         medXpress Online is not responsible for delays caused by:

·         Customs inspections.

·         Severe weather conditions.

·         Courier disruptions.

·         Incorrect shipping information provided by the customer.

7. Contact Us

For return or refund requests, please contact our customer support team with:

·         Full Name

·         Email Address

·         Description of the Issue

·         Supporting Photos (if applicable)

We aim to respond to all inquiries within 1–2 business days.

Important Notice

Healthcare products should be used only as directed by a qualified healthcare professional. For customer safety, products that have been opened, used, or tampered with cannot be returned unless required by applicable law.

About Triluma RD Cream – Galderma Ltd

Triluma RD Cream from Galderma India Pvt Ltd is a topical dermatology healthcare solution formulated with hydroquinone 2%, tretinoin 0.025%, and fluocinolone acetonide 0.01%. This triple-action formulation is used under professional supervision for selected pigmentation concerns, particularly melasma.

Product Information

Product Name: Triluma RD Cream

Active Ingredients: Hydroquinone 2% + Tretinoin 0.025% + Fluocinolone Acetonide 0.01%

Dosage Form: Topical Cream

Drug Classes: Depigmenting Agent + Topical Retinoid + Corticosteroid

Category: Dermatology / Hyperpigmentation & Melasma

Manufacturer/Marketer: Galderma India Pvt Ltd

Prescription Status: Prescription Healthcare Solution

Key Features

• Combines three dermatological active ingredients in one topical formulation.

• Hydroquinone supports reduction of excess pigmentation.

• Tretinoin promotes skin-cell turnover.

• Fluocinolone acetonide helps reduce inflammation and irritation.

• Designed for professionally guided management of selected pigmentation concerns.

Common Uses

Healthcare professionals may prescribe Triluma RD Cream for:

• Melasma

• Facial hyperpigmentation

• Uneven skin pigmentation associated with melasma

The underlying cause and severity of pigmentation should be evaluated by a qualified healthcare professional before treatment.

How It Works

Hydroquinone helps reduce melanin production, supporting the gradual reduction of hyperpigmented areas.

Tretinoin is a topical retinoid that promotes skin-cell turnover and helps improve the appearance of uneven skin.

Fluocinolone acetonide is a topical corticosteroid that helps reduce inflammation associated with dermatological treatment.

Together, these ingredients provide complementary effects for professionally supervised pigmentation management.

Recommended Use

Apply Triluma RD Cream only as directed by a qualified dermatologist or healthcare professional and follow the specific product labeling.

Apply a thin layer to the affected areas as instructed. Avoid contact with the eyes, lips, nostrils, mucous membranes, broken skin, or areas not requiring treatment.

Do not use more frequently or for longer than prescribed, as prolonged use of corticosteroid-containing combination products may increase the risk of adverse skin effects.

Storage Instructions

• Store according to the manufacturer's labeled requirements.

• Keep the cream in its original packaging.

• The Indian product information lists storage below 25°C.

• Protect from excessive heat and moisture.

• Keep out of reach of children.

• Do not use after the expiration date shown on the packaging.

Important Safety Information

• For external use only.

• May cause burning, redness, itching, dryness, peeling, or irritation.

• Prolonged or inappropriate corticosteroid use may cause skin thinning, stretch marks, visible blood vessels, or other skin changes.

• Avoid unnecessary sunlight exposure and use appropriate broad-spectrum sunscreen.

• Do not apply to broken, infected, or severely irritated skin unless specifically directed by a healthcare professional.

• Avoid contact with the eyes and mucous membranes.

• Do not combine with other potentially irritating pigmentation or retinoid products without professional guidance.

• Discuss pregnancy, breastfeeding, or plans for pregnancy with your healthcare professional before use.

• Seek professional advice if severe irritation, swelling, blistering, unusual skin darkening, or other significant reactions occur.

U.S. Regulatory Note

For a U.S.-facing website, do not assume Triluma RD has the same formulation or regulatory status as U.S. TRI-LUMA. The Indian Triluma RD formulation is listed as hydroquinone 2% + tretinoin 0.025% + fluocinolone acetonide 0.01%, while the U.S. TRI-LUMA formulation contains hydroquinone 4% + tretinoin 0.05% + fluocinolone acetonide 0.01%.

For a U.S.-facing website, verify the exact formulation, labeling, manufacturer, prescription status, and applicable FDA requirements before publishing product claims.

Disclaimer

The information provided on this page is intended for educational and informational purposes only and should not replace professional medical or dermatological advice, diagnosis, or treatment. Always consult a qualified healthcare professional before starting, stopping, or changing any prescription healthcare solution.

AI-Generated Image Disclaimer

Image Disclaimer: The product image displayed on this website is AI-generated for illustrative and informational purposes only. The image may differ from the actual product, including its packaging, appearance, color, labeling, tube, texture, or other physical characteristics. The actual product delivered may vary from the image shown. Always refer to the product information and labeling provided with the delivered product.